Refund policy
Returns & Refunds
Shopify location: Settings → Policies → Refund policy
Last updated: 01/08/2026
We want you to be happy with your wheels. This policy sets out your legal rights and how to use them. Nothing in this policy affects your statutory rights.
All returns are handled by Six-One-Nine Customs Ltd, 248 Bexley Road, Eltham, London, SE9 2PJ.
1. Your right to cancel (14-day cooling-off period)
As a consumer you may cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason.
To cancel, you must tell us clearly before the 14 days are up — email wayed.babul@outlook.com with your order number, or use the model cancellation form in section 7. Refusing delivery, or sending goods back without telling us first, is not enough.
Once you have told us you are cancelling, you have a further 14 days to return the goods.
Refunds
We refund the price of the goods plus the basic standard delivery cost you paid. If you chose a premium or upgraded delivery option, we refund the standard rate only.
We refund within 14 days of receiving the goods back, or of you providing proof of postage, whichever is sooner. Refunds go to the original payment method.
Return postage
You are responsible for the cost of returning the goods, unless they are faulty, damaged or not as described (see section 4).
Alloy wheels are heavy and bulky. A set of four typically weighs 40–60kg and travels as four separate parcels. If you arrange return carriage yourself, expect to pay roughly £45–£70 for a full set.
We can usually collect for less than you can send. Email wayed.babul@outlook.com and we will quote you a collection price before you book anything — if you accept, we deduct that amount from your refund.
Please pack the wheels as they arrived and obtain proof of postage.
Reduced refunds — please read before fitting
You may handle the goods as you would in a shop, to check their nature and characteristics. If you go beyond that and reduce their value, we may deduct that reduction from your refund.
For alloy wheels this specifically includes wheels that have been:
- fitted to a vehicle — fitting marks on the seats and centre bore are unmistakable
- had tyres mounted or removed
- kerbed, scratched, scuffed or chipped
- had protective film, labels or barcodes removed
- drilled, machined, refinished or otherwise modified
Please keep the protective film on and do not mount tyres until you are certain the wheels fit. If you need to check clearance, test-fit one bare wheel by hand.
2. When the right to cancel does not apply
The 14-day cancellation right does not apply to goods made to your specification or clearly personalised — for example a custom colour, a custom powder-coat finish, or a bespoke size or offset.
Where this applies to an item, it is stated clearly on the product page before you order.
It does not apply to standard stock items, which can always be cancelled under section 1.
3. Wheels damaged in transit
Please see our Shipping & Delivery Policy for the full inspection procedure. In summary:
- Check the outer packaging before signing. If it is visibly damaged, sign as "damaged" or refuse the delivery.
- Unpack and inspect each wheel within 48 hours of delivery.
- Email wayed.babul@outlook.com within 48 hours with photographs of the wheel and of the packaging it arrived in.
We replace or refund transit-damaged wheels at our cost. Photographs of the packaging are what allow us to recover from the carrier, so please do not discard it until you have checked every wheel.
4. Faulty, damaged or misdescribed wheels
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
| Time since delivery | Your right |
|---|---|
| Within 30 days | You may reject the goods for a full refund |
| 30 days to 6 months | We will repair or replace. If that is not possible or does not fix the problem, you can have a refund, which may be reduced to reflect the use you have had |
| After 6 months | You may still have a claim, but may need to show the fault was present at delivery |
We pay all return costs for faulty, damaged or misdescribed goods. Email wayed.babul@outlook.com with your order number and photographs.
Structural concerns
If you believe a wheel has cracked, buckled or failed in service, stop using it immediately and contact us. Do not attempt to repair, weld or straighten it. We take reports of structural failure seriously and will investigate with our supplier.
What is not a manufacturing fault
Damage caused by potholes, kerbing, over-torquing, impact, corrosive wheel cleaning products, or incorrect fitting is not a manufacturing fault.
5. Fitment errors
If a wheel does not fit your vehicle, that is a cancellation under section 1, not a fault — so the reduced-refund rules apply if you have fitted the wheel or mounted tyres to it.
Please use our free pre-purchase fitment check. Email wayed.babul@outlook.com with your registration number and we will confirm fitment before you spend anything. It takes minutes and it saves you a return.
6. How to return
- Email wayed.babul@outlook.com with your order number and the reason for return
- We will confirm and issue you a returns reference
- Pack securely — ideally in the original boxes, face down with edge protection
- Send to Six-One-Nine Customs Ltd, 248 Bexley Road, Eltham, London, SE9 2PJ with the returns reference clearly visible
Please obtain proof of postage. Until we receive the goods, they remain your responsibility.
7. Model cancellation form
You do not have to use this form, but you may.
To: Six-One-Nine Customs Ltd, 248 Bexley Road, Eltham, London, SE9 2PJ — wayed.babul@outlook.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods: ____________________ Ordered on / received on: ____________________ Order number: ____________________ Name of consumer(s): ____________________ Address of consumer(s): ____________________ Signature (if sending on paper): ____________________ Date: ____________________
8. Contact
Returns and complaints: wayed.babul@outlook.com — we acknowledge complaints within 2 business days.
Six-One-Nine Customs Ltd, company number 17166830, registered in England and Wales. 248 Bexley Road, Eltham, London, SE9 2PJ